AAGO terms of service Bangladesh

These AAGO terms of service Bangladesh form a binding agreement between you and us for access to our online casino and sports betting services. By visiting, registering, depositing, placing bets, or using any feature, you confirm you have read and accept this agreement and our related policies, including Privacy Policy and Disclaimer. If you do not agree, you must stop using the site and any related services immediately. Where a rule is stricter in one section than another, the stricter rule applies. We may apply reasonable technical and operational measures to enforce these terms and protect users.

1. Acceptance of Terms

By accessing the platform, you enter into a legal user agreement with us that governs your use of all products, content, and account functions. You agree that electronic acceptance, including ticking boxes, clicking buttons, or continuing to use the services, has the same legal effect as a handwritten signature. If you access the services through Home or any other entry point, these terms still apply. If any part of these terms is found unenforceable, the remaining provisions remain in effect to the maximum extent permitted.

2. Eligibility and Capacity

You may use our services only if you are 18+ and have the legal capacity to enter a binding contract. The services are intended for users located in Bangladesh, and you confirm that your use is not prohibited by any law applicable to you. You must not use the services if you are currently self-excluded, have requested a cooling-off period, or are otherwise restricted by us for responsible gambling reasons. We may request proof of age, identity, and location at any time, and we may restrict or close accounts where eligibility cannot be confirmed.

3. Self-Exclusion and Access Limits

If you believe gambling is causing harm, you should not use the services. We provide responsible gambling tools that may include deposit limits, loss limits, wagering limits, session limits, cooling-off periods, and self-exclusion. When you request self-exclusion, you agree not to attempt to open a new account or access the services through another person or device. We will take reasonable steps to enforce exclusions, but you remain responsible for complying with your own restrictions and for keeping your access credentials secure. Self-exclusion does not cancel or reverse settled bets.

4. Account Registration Rules

To use paid features, you must create an account with accurate and complete details. You must keep your profile information current, including your name, date of birth, contact details, and payment details. You may hold only one account per person, household, device, and shared payment instrument unless we expressly approve otherwise in writing. We may refuse registration, suspend registration attempts, or require extra verification where we detect duplicated details or unusual activity. Access to Sports and other sections may be limited until registration and verification checks are completed.

5. Account Security Obligations

You are responsible for maintaining the confidentiality of your username, password, and any other access method we provide. You must not share login details or allow anyone else to use your account, including friends or family. Any activity carried out through your account will be treated as authorized by you unless you promptly notify us of suspected compromise. If you believe your account has been accessed without permission, you must immediately change your password and contact support. We may suspend the account while we investigate, which may delay withdrawals or verification.

6. Identity Verification and KYC

We apply KYC checks to confirm your identity, age, and eligibility and to meet AML and risk-control obligations. You agree to provide documents and information we reasonably request, such as proof of identity, proof of address, and proof of payment method ownership. Verification may be required before you can deposit, withdraw, or receive bonus benefits, and we may request updated documents over time. If you fail to provide satisfactory KYC information, we may restrict your account, void promotional benefits, or withhold withdrawals until verification is completed, as permitted by applicable rules.

7. Deposits, Currency, and Balances

All account balances, deposits, withdrawals, and wagering are processed in BDT (৳) unless we clearly state otherwise within your account. You must use payment methods that you are authorized to use and that are in your own name where possible. We support payment options commonly available in Bangladesh, which may include bank transfer and local mobile financial services, subject to availability and our compliance checks. We may set minimum and maximum transaction limits, apply risk checks, and refuse or reverse deposits that appear unauthorized, fraudulent, or linked to prohibited activity.

8. Withdrawals and Payout Controls

Withdrawals are processed to a payment method approved by us, and we may require that withdrawals are made to the same method used for deposits where feasible, to support AML controls. We may ask for additional verification before approving a withdrawal, including proof of payment method ownership and updated KYC documents. Processing times can vary based on payment provider, banking schedules, and security reviews, and we do not guarantee exact payout times. We may cancel or delay a withdrawal where we reasonably suspect fraud, chargebacks, collusion, or other prohibited conduct.

9. Bonuses, Promotions, and Bonus Terms

Promotions are optional and subject to specific bonus terms and wagering requirements displayed at the time you opt in or claim an offer via Bonuses. Unless stated otherwise, only one bonus per person, household, device, and shared payment method is permitted. Bonus funds and related winnings may be restricted, may expire, and may require completion of wagering requirements before withdrawal. We may exclude certain bet types or game categories from contributing to wagering requirements, and we may cap maximum eligible stakes where needed to protect fairness. Abuse of promotions may lead to forfeiture.

10. Fair Use and Game Integrity

You agree to use the services for personal entertainment and lawful betting only. You must not exploit errors, delays, or technical faults, and you must promptly report any suspected malfunction, incorrect settlement, or display error. If a bet, payout, or balance update is affected by a technical or human error, we may correct the error, reverse the affected transaction, and re-settle wagers to reflect the intended outcome under the applicable rules. Where integrity is at risk, we may void bets, suspend markets, or restrict features to protect users.

11. Prohibited Activities and AML

You must not engage in any activity that is illegal, dishonest, or harmful to the platform or other users. Prohibited activities include fraud, chargeback abuse, money laundering, attempted money laundering, financing of unlawful activity, identity misuse, multi-accounting, collusion, and the use of bots, scripts, or other automation. We apply AML monitoring and may request source-of-funds or source-of-wealth information where reasonably necessary. If we suspect prohibited activity, we may suspend your account, void bets or bonuses, freeze funds pending review, and report matters as required.

12. Responsible Gambling Commitments

Gambling involves financial risk and is not a way to earn income. You agree to gamble responsibly, within your means, and to use available controls if you feel your play is becoming difficult to manage. We may provide tools and support information across the site, and we may intervene where we observe indicators of harm, including by setting limits or restricting access. You must not allow any person under 18+ to use your device or account to access betting or casino features. If you need a break, request cooling-off or self-exclusion promptly.

13. Intellectual Property and Content

All site content, software, design elements, logos, text, graphics, and compiled materials are protected by intellectual property rights owned by us or our licensors. You receive a limited, non-exclusive, revocable license to access and use the services for personal, non-commercial purposes in accordance with these terms. You must not copy, modify, distribute, reverse engineer, scrape, or create derivative works from any part of the services except where permitted by mandatory law. Any unauthorized use may result in account termination and legal action to protect our rights and those of our partners.

14. Service Availability and Changes

We aim to provide a stable service, but we do not guarantee uninterrupted availability. Maintenance, updates, network issues, and third-party outages may cause downtime, delays, or temporary feature restrictions. We may add, remove, or modify products, markets, payment options, or features, and we may impose reasonable limits to manage risk and comply with our obligations. Where possible, we will provide notice of material outages or planned maintenance, but you accept that urgent changes may be implemented without prior notice to protect security, integrity, and compliance.

15. Limitation of Liability

To the maximum extent permitted by applicable law, we are not liable for indirect, incidental, special, consequential, or punitive losses, including loss of profits, loss of opportunity, or reputational harm. We are not responsible for losses caused by your device, internet connection, third-party payment providers, or unauthorized access resulting from your failure to protect your credentials. Nothing in these terms limits liability that cannot be excluded by law. Where liability is not lawfully excludable, our liability is limited to the minimum extent permitted, taking into account the nature of the service.

16. Suspension and Termination

We may suspend, restrict, or terminate your account immediately if we reasonably believe you breached these terms, failed KYC checks, engaged in prohibited activity, or posed a risk to the integrity of the services. You may request closure of your account at any time by contacting support, but you remain responsible for any unsettled positions and any amounts owed. Upon termination, your license to use the services ends. We may withhold or offset funds where required for AML review, chargebacks, fraud investigation, or to correct erroneous credits or settlements.

17. Governing Law and Disputes

These terms are governed by the laws applicable in Bangladesh, and you agree that disputes will be handled under the applicable legal framework. If you have a complaint, you must first contact our support team and provide relevant details so we can investigate and respond. You agree to cooperate with reasonable requests for information during dispute resolution, including bet history, screenshots, and KYC details where relevant. We do not represent that any particular Bangladesh gambling regulator provides oversight for online casino services, and you should seek independent advice if needed.

18. Changes to These Terms

We may update these terms to reflect changes in services, security practices, compliance requirements, or operational needs. When we make changes, we will post the updated version on the site and update the effective date displayed on the terms page interface where applicable. Continued use of the services after changes take effect means you accept the revised terms. If you do not agree to a change, you must stop using the services and request account closure. We recommend you review these terms periodically, especially before depositing or claiming promotions.

19. Contact and Notices

If you need help with account access, KYC, deposits, withdrawals, bonus terms, or a dispute, contact us through the official support channels available on the site. Notices we send to you may be delivered through your registered email address, in-account messages, or site notifications. You are responsible for keeping your contact details accurate and for checking messages related to security or compliance. For more information about how we handle personal data, review Privacy Policy. If you are ready to access your account, use Login to proceed.