AAGO privacy policy Bangladesh

This AAGO privacy policy Bangladesh explains how we collect, use, share, store, and protect your personal data when you access our online casino and sports betting services. It applies to our website, mobile experience, customer support, and any features you use after registration or while browsing. For related rules that govern account use and disputes, please also review our Terms of Service and Disclaimer. If you are ready to manage your account settings, you can do so after you sign in via Login.

1. Scope and data controller

We are the data controller for the personal data processed through our platform in Bangladesh, meaning we decide why and how your data is used. This policy covers data collected from you directly, from your device, and from trusted third parties used for identity verification and payment processing. It also covers communications with our support team and security checks that protect accounts. This policy does not cover third-party sites you may reach via external links. Where required, we will provide additional notices for specific processing activities, such as separate cookie choices or marketing opt-in flows.

2. What data we collect

We collect personal data that is necessary to create and administer your account, process deposits and withdrawals in ৳, prevent fraud, and meet legal and regulatory obligations. The categories include account and profile details (such as name, date of birth, contact details, username), identity and KYC information (such as national identity details and verification status), payment and transaction information (such as deposit and withdrawal records and payment references), and technical data (such as IP address, device identifiers, browser type, and session logs). We also collect cookie data and preferences where you enable them.

3. How we use your data

We use your personal data to deliver the services you request and to keep the platform secure. This includes creating and maintaining your account, enabling gameplay and sports betting transactions, processing deposits and withdrawals, and providing customer support. We also use data to detect suspicious activity, prevent fraud, enforce our rules, and protect you and other users from account takeover or misuse. Where you choose to receive updates, we may use your contact details for marketing communications, but only with consent or where permitted by applicable law, and you can opt out at any time through account settings or support.

4. Legal bases for processing

We process personal data only when a valid legal basis applies. Contract performance applies when we need data to provide your account, process bets, and handle payments and withdrawals. Legal obligation applies when we must verify identity through KYC, maintain records, respond to lawful requests, or meet compliance requirements. Legitimate interests apply for platform security, fraud prevention, service improvement, and network protection, balanced against your rights and expectations. Consent applies for optional marketing, non-essential cookies, and certain preference-based features; you may withdraw consent without affecting processing already carried out lawfully.

5. Data sharing and disclosures

We share personal data only when necessary to operate the service, comply with law, or protect users and the platform. This includes sharing with vetted service providers that help us run essential functions such as identity verification, payment processing, fraud monitoring, hosting, analytics (where permitted), and customer support tools. We may also share information with the relevant Bangladesh authorities and the local gambling regulator or law enforcement when required by law or to respond to lawful requests. We do not sell your personal data, and we do not share it for unrelated third-party marketing.

6. International transfers safeguards

Your personal data may be processed outside Bangladesh when we use service providers that operate secure infrastructure or specialist verification tools. When data is transferred, we apply safeguards designed to maintain an equivalent level of protection, such as contractual obligations requiring confidentiality, security controls, restricted access, and use limitations. We also assess providers for security and privacy practices and require them to process data only on our instructions. Where feasible, we minimize the amount of data transferred and use technical measures such as encryption in transit and at rest to reduce risk.

7. Cookies and tracking choices

We use cookies and similar technologies to keep the site working, protect accounts, remember preferences, and understand how features perform. Essential cookies are required for core functions such as authentication, session management, and security monitoring. Performance cookies help us measure usage trends and improve reliability, while functional cookies remember choices like language and interface preferences. Marketing cookies may be used only where you provide consent, for example to measure campaign effectiveness or tailor messages. You can manage cookie settings in your browser and, where available, through our on-site consent tools.

8. Data security measures

We apply data security controls designed to protect confidentiality, integrity, and availability of personal data. Measures include encryption for data in transit where appropriate, secure storage practices, access controls based on job role, and monitoring for suspicious activity. We also use administrative safeguards such as staff training, internal policies, and vendor due diligence. While no system can be guaranteed perfectly secure, we work to prevent unauthorized access, loss, misuse, alteration, or disclosure. You also play a role in security by keeping your password confidential and using secure devices and networks when accessing your account.

9. Data retention and deletion

We retain personal data only for as long as necessary to provide services, meet legal obligations, resolve disputes, enforce agreements, and protect the platform from fraud and abuse. Retention periods vary by data type: account and transaction records may be kept for compliance and audit needs; KYC records may be retained to demonstrate verification and meet anti-fraud and legal requirements; technical logs are typically kept for shorter periods unless needed for security investigations. When data is no longer required, we delete it or anonymize it, unless we must keep it by law.

10. Your privacy rights and complaints

You may have rights over your personal data, including the right to request access, rectification, erasure, restriction, objection, and portability, subject to applicable law and our legal obligations. You can also withdraw consent for marketing or non-essential cookies where consent is the basis for processing. To exercise rights, contact our privacy team using the details in the Contact section, and we may need to verify your identity before completing a request. If you believe your complaint has not been resolved, you may raise it with the relevant Bangladesh data-protection authority or other competent regulator.

11. Responsible gambling and minors

Our services are intended for adults only and are strictly 18+; we do not knowingly collect personal data from minors. We may use age verification and KYC checks to prevent underage access and to protect players. We also support responsible gambling tools, which may involve processing data about limits, session history, or self-exclusion choices to help you manage risk. Gambling involves financial risk and can be addictive, so we encourage you to set limits and seek help if gambling stops being enjoyable. If we learn that a minor has provided data, we will take steps to delete it and restrict access.

12. Contact and policy updates

If you have questions about this policy, want to exercise your data rights, or need help with KYC or account verification, contact our privacy and support team through our official support channels on the site. For faster handling, include the email or phone number linked to your account, your request type, and any relevant screenshots or reference numbers. We may update this policy to reflect changes in legal requirements, security practices, or platform features, and we will post the updated version on our site. Continued use after updates means you accept the revised terms, where permitted by law.